Trouble creating an account? Payment stuck? Questions about a bonus? jbajje's support team is by your side 24 hours a day, every day.
Choose a topic — jump straight to what you need
How to Open a New Account and What You'll Need
Forgot your password or having trouble logging in?
How to Deposit via Mobile Pay, Nagad, and Rocket
Withdrawal Process & Timeframes
Terms & Conditions for Welcome Bonus, Cashback, and Free Spins
Questions About Slots, Live Casino & Sports Betting
Mobile App Installation & Usage Issues
Two-Factor Authentication & Account Security Tips
Reach out to us however you're most comfortable
Talk to us directly. Average response time is just 2 minutes.
Email us for more detailed issues. You'll get a prompt response.
Join the jbajje support channel on Telegram for updates and assistance all in one place.
Jbajje's support team speaks your language — ready to resolve any issue you have
Following the guides below will help you resolve most issues on your own
Keep in Mind: If you've forgotten your password, click the "Forgot Password?" link on the login page.
Log in using the email address or phone number you registered with. Note that passwords are case-sensitive, so check your capitalisation.
In Chrome or Firefox, go to Settings > Clear Browsing Data to clear your cache and cookies, then try again.
Click "Forgot Password?" on the login page. You'll receive an OTP by email or phone — use it to set a new password.
Entering the wrong password 5 times in a row will temporarily lock your account. Wait 30 minutes and try again, or contact Live Chat.
If the steps above don't work, reach out via Live Chat. Have your registered phone number or email on hand.
Important: Always save your Transaction ID (TrxID) after making a deposit.
Always get a fresh number from the jbajje cashier page each time. Do not send to an old number.
After your payment, enter the 8-digit transaction ID from Mobile Pay/Nagad correctly in the form.
Contact us via Live Chat with your TrxID and amount. Issues are typically resolved within 10 minutes.
Bank transfers take 1–3 hours. Send a screenshot of your payment slip to support.
Keep in Mind: KYC verification may be required for your first withdrawal.
Bonuses typically come with wagering requirements. Check your account balance and bonus status for details.
The Mobile Pay/Nagad/Rocket number you want to receive funds on must be active.
A photo of your National ID may be required for your first withdrawal. Once verified, you won't need to submit it again.
Contact us via live chat with your withdrawal request ID for a quick resolution.
Tips: If you have a promo code to activate a bonus, enter it at the time of deposit.
Your welcome bonus should be credited automatically on your first deposit after registration. If it hasn't appeared, please check the Promotions page.
Bonus funds cannot be withdrawn directly. They convert to cash after you meet the required wagering amount.
Free spins are generally valid for 7 days. Once expired, they can no longer be used.
Let our live chat team know the bonus name and your deposit amount — we'll verify it for you.
Running into trouble at 2 AM? jbajje's live chat support is active around the clock, 24 hours a day. Whether you're on mobile or desktop, help is always there — and you'll get answers in Bengali.
All jbajje services are running normally
| Services | Status | Time |
|---|---|---|
| Main Website | ● Active | 24/7 |
| Mobile Pay Deposit | ● Active | Instant |
| Nagad Deposit | ● Active | Instant |
| Withdrawal | ● Active | 10–15 minutes |
| Live Casino | ● Active | 24/7 |
| Sports Betting | ● Active | 24/7 |
| Live Chat Support | ● Active | 24/7 |
Sometimes when playing games online, you run into situations where you need a little help. Maybe a Mobile Pay payment didn't show up in your account, you've forgotten your password at login, or you're not sure how a game works. In moments like these, jbajje is right there with you — that's the whole point of our Help Center.
Jbajje's support team communicates entirely in Bangla. While many online platforms only offer English support, at jbajje you can explain your issue in your own language — making it easier to describe problems and faster to get them resolved.
There's always a chat icon in the bottom-right corner of the jbajje website. Click it to open the live chat window. Select your name and the type of issue first, then start chatting directly with a support agent.
The more details you provide when describing your issue in chat, the faster we can resolve it. For deposit issues, sharing the TrxID, amount, and the time it was sent makes things much easier.
For certain matters, email is the better way to get in touch — such as submitting KYC documents, disputing large payments, or handling legal account issues. In these cases, email us at support@jbajje.bet and include all relevant information.
Jbajje's Help Center also covers security advice. Build a few simple habits to keep your account safe:
Jbajje is more than just an entertainment platform — we believe in responsible gaming. If you ever feel like your gaming is getting out of hand, reach out to our Help Center. Our team can help you set deposit limits, take a temporary break, or close your account.
Any issue on jbajje resolved in just a few minutes
Most Frequently Asked Questions
Our support team is always ready. Reach us in one click via Live Chat.